Teller - Float (Trumbull, CT)

M&T Bank•Trumbull, CT

4d•Onsite

About The Position

As a Float Teller, you will support branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. You will process a variety of financial transactions accurately and efficiently and travel frequently to different branches within a designated area to assist branch staff as needed. The role provides exceptional service to branch customers, resolves routine problems promptly, and works with appropriate Bank teams to resolve branch operational issues. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking while staying current on operational changes and supporting sound risk management.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify relevant self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Perform branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Travel to different branches within a designated area as needed to assist branch staff.
Complete other related duties as assigned.