Teller - Float - New Haven, CT

M&T Bank • New Haven, CT

1d • Onsite

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. You will process financial transactions accurately and efficiently and frequently travel to different branches within a designated area to assist branch staff as needed.

The role provides exceptional service to branch customers and resolves routine customer problems in a timely manner. It involves working with appropriate Bank areas to resolve branch operational issues, staying current on operational changes, and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

• High school diploma or equivalent (GED).
• At least 6 months of customer service experience, including data entry and/or cash handling experience.
• Ability to travel easily between branches on an as-needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service ability.
• Well-organized, with proven time-management and prioritization skills.
• Proficient with internet user-level technology.
• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift objects weighing 5 to 30 pounds.
• Ability to read fine print.
• Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

• Bilingual ability based on branch needs.

Responsibilities

• Adhere to customer service standards, understand customer needs, and deliver appropriate solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify relevant self-service opportunities.
• Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
• Accurately balance and efficiently process customer transactions in accordance with Bank policy.
• Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
• Transition identified sales opportunities and introduce customers to appropriate banking partners.
• Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
• Accurately process customer and account maintenance.
• Complete Consumer AML, BSA, and KYC-related activities.
• Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
• Stay current on operational changes and make sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
• Complete other related duties as assigned.
• Travel between branches as needed to assist branch staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED