Banking Center Manager | Rantoul

Busey Bank•Rantoul, IL

12d

About The Position

The Banking Center Manager I (BCM) manages a banking center designated as larger in asset size, higher in transaction volume, and/or elevated in staffing levels. The BCM leads sales, service, and operations, and holds the team accountable for needs-based selling of bank products and services to customers and non-customers. The role supervises, mentors, and coaches the banking center team to achieve sales, service, and operational goals through Service Excellence. This position reports to the Market or Regional Manager. The BCM leads customer service and relationship management, sales and business development, compliance and risk management, and associate development. The manager may serve as a primary contact for high-net-worth consumer and business customers, and works with local businesses and other lines of business to grow customer relationships. Banking Center Managers who lend must maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS). If registration is not active on the hire date, it must be attained immediately upon employment. Managers who fail to maintain active registration will be unable to lend and may face disciplinary action, up to and including termination.

Requirements

At least 5 years of banking or management experience in progressively responsible roles at a financial institution or related business field.
Strong sales and customer service skills.
Strong oral and written communication skills.
Ability to make independent decisions about banking center operations, including situations without established precedents.
Ability to analyze and solve complex problems.
Ability to take reasonable care to prevent loss to the organization.
Ability to perform duties under frequent time pressures.
Knowledge of Microsoft Office.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if not active on the hire date, attain active registration immediately upon employment.

Nice To Haves

Bachelor’s degree preferred.
Familiarity with and support of mergers and acquisitions as they relate to retail banking.

Responsibilities

Lead by example in providing exceptional customer service and addressing complex inquiries, complaints, and concerns professionally and efficiently.
Serve as a primary contact for high-net-worth consumer and business customers when applicable, offering tailored financial solutions.
Cultivate and maintain strong, long-term customer relationships and ensure customers’ financial needs are met.
Lead sales efforts to achieve assigned quarterly and annual banking center goals and be accountable for overall sales and service performance.
Model and coach established Service Excellence standards and expectations.
Coordinate staffing plans and personnel needs with the respective Market Manager.
Supervise, evaluate, coach, and provide corrective counseling to banking center associates as needed.
Develop a needs-based sales environment through modeling, sales meetings, individual coaching, and recognition.
Attract new business clients by networking with local businesses and building community partnerships.
Partner with other Line of Business leaders to expand customer relationships collaboratively.
Cultivate business customer relationships and address their business and consumer financial needs.
Complete other banking center-specific responsibilities as determined by Consumer Leadership.
Oversee banking center audits, including the Risk & Compliance Quarterly Review.
Ensure compliance with bank policies, procedures, regulatory requirements, and privacy regulations, including the confidentiality and security of customer data.
Monitor and detect suspicious or potentially fraudulent activity and escalate issues as appropriate.
Oversee daily operational tasks, including cash balancing, managing office supplies, and supporting banking center opening and closing.
Coach and develop associates to help meet sales goals, adhere to policies and procedures, and provide exceptional customer service.
Understand associates’ career objectives and provide mentoring and training to support their development.
Ensure the team completes required training on time and use Associate Development Programs to build skills and knowledge.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability
Supplemental voluntary life insurance
Short-term disability
Wellness incentives
Employee assistance program
Eligible associates may access pre-tax health savings accounts and flexible spending accounts
The role may be eligible for bonuses or incentives based on company and individual performance