Banking Center Manager (Full Time) - Portland

PROSPERITY BANK•Portland, TX

14d

About The Position

The Banking Center Manager directs and administers the operational efforts of a banking center, ensuring that established policies and procedures are followed and that customers and prospective customers receive a full range of services promptly and professionally. The manager trains, directs, and supervises lobby and teller staff and ensures that transactions, expenses, and profitability meet Bank standards. The position oversees daily operations, cash controls, security, audit and reporting requirements, customer service, sales activity, staffing, employee training and performance, and banking center maintenance. The manager also monitors expenses and deposit growth, sets sales goals, addresses customer concerns, keeps management informed of activities and significant issues, and performs other banking center duties as needed. The role requires an associate degree in business or a related field, or an equivalent combination of training and work experience, and at least three years of related financial institution experience, including at least two years of supervisory experience. The work schedule is 40 hours, Monday through Friday between 7:15 a.m. and 6:15 p.m. (varies), and Saturday between 9:00 a.m. and 1:00 p.m. (varies). The work is described as typical office conditions, with sedentary physical demands.

Requirements

Associate degree in business or a related field, or an equivalent combination of training and work experience.
Minimum three years of related experience in a financial institution.
Minimum two years of supervisory experience.
Thorough knowledge of Bank services and products.
Understanding of related legal and regulatory requirements.
Familiarity with branch functions, policies, and procedures.
Strong interpersonal, leadership, and supervisory skills.
Well organized and attentive to detail.
Ability to operate related computer applications and business equipment.
Ability to maintain an effective and efficient workflow.
Ability to reason logically, interpret technical instructions, and handle multiple variables.
Ability to perform calculations involving discounts, interest, profit and loss, commission, markup, selling price, ratios, proportions, percentages, and simple algebra.
Ability to read reference and professional materials and prepare business letters, proposals, summaries, and reports in prescribed formats.
Ability to conduct training, communicate in panel discussions, and deliver professional presentations.
Able to meet the described physical demands, including frequent wrist, hand, or finger movements and occasional exertion of up to 10 pounds.

Responsibilities

Direct and supervise daily banking center operations, including work scheduling and workflow.
Ensure security procedures are followed and operations comply with Bank policies and legal and regulatory requirements.
Ensure weekly logs and monthly and quarterly audit requirements are completed.
Supervise and assist with customer service, new accounts, and teller-line functions as needed; cross-sell Bank services.
Implement changes to established policies and procedures within the banking center.
Maintain proper cash controls, including daily balancing, oversight of cash accountability, deposits, and periodic cash verification.
Lead, assign, coordinate, review, train, and coach lobby and teller staff; conduct meetings, orientation, cross-training, and security training.
Track employee performance, conduct appraisals, implement corrective actions, recommend promotions, and provide leadership training to associates seeking management opportunities.
Approve associates’ sick leave, vacation, overtime, and timesheets, and maintain accurate payroll and attendance records.
Resolve customer requests, questions, and complaints; inform and counsel customers regarding Bank services, policies, and requested financial services.
Coordinate banking center operations, support deposit growth, establish sales goals and incentives, and coach staff in sales participation.
Manage expenses, pursue cost savings, and seek improvements to operations and productivity.
Prepare periodic activity reports and recommend improvements to management; keep management informed of activities, progress, and significant problems.
Ensure proper building, grounds, work-area, desk, and equipment maintenance, including snow and ice removal; maintain adequate supplies and equipment and institute prudent safety measures.
Fill in and perform banking center duties as needed, attend assigned training, and remain current on operational procedures.