Banking Center Manager (Full Time) - Slaton

Prosperity Bank•Slaton, TX

10h

About The Position

The Banking Center Manager directs and administers banking center operations, ensures compliance with Bank policies and legal and regulatory requirements, and oversees the delivery of services to customers and prospective customers. The manager supervises lobby and teller staff, maintains cash controls and security, and ensures transactions, expenses, and profitability align with Bank standards. The role also supports customer service and sales, including assisting with new accounts and teller-line duties as needed. The manager leads, trains, schedules, coaches, and evaluates staff; manages payroll and attendance records; and handles customer questions and complaints. The role oversees deposit growth, sales goals, expenses, reporting, facilities, supplies, and safety, while communicating progress and significant issues to management. The position requires 40 hours of work. Work is sedentary and performed in typical office conditions without hazardous or significantly unpleasant conditions.

Requirements

Associate degree in business or a related field, or an equivalent combination of training and work experience.
At least three years of related experience in a financial institution.
At least two years of supervisory experience.
Thorough knowledge of Bank services and products.
Understanding of related legal and regulatory requirements.
Familiarity with branch functions, policies, and procedures.
Strong interpersonal, leadership, and supervisory skills.
Well organized, attentive to detail, and able to maintain an effective and efficient workflow.
Ability to operate related computer applications and business equipment.
Ability to reason through problems, interpret technical instructions, and handle multiple variables.
Ability to perform calculations involving discounts, interest, profit and loss, commissions, markup, selling price, ratios, proportions, percentages, and simple algebra.
Ability to prepare business letters, proposals, summaries, and reports, and to conduct training and professional presentations.

Responsibilities

Direct and coordinate daily banking center operations, workflow, and staff scheduling.
Ensure operations comply with Bank policies and applicable legal and regulatory requirements; complete weekly logs and meet monthly and quarterly audit requirements.
Maintain banking center security by ensuring associates follow security procedures.
Supervise and assist with customer service, new accounts, and teller-line activities as needed; cross-sell Bank services.
Ensure daily transactions are balanced and oversee cash accountability, deposits, teller balancing assistance, and periodic cash verification.
Lead, train, coach, and supervise lobby and teller staff; assign and review work, conduct meetings, provide orientation and cross-training, and conduct security training.
Track employee performance, conduct appraisals, implement corrective actions, recommend promotions, and provide leadership development.
Approve sick leave, vacation, overtime, and timesheets; maintain payroll and attendance records.
Resolve customer requests, questions, and complaints; inform and counsel customers about Bank services and policies; maintain professional customer relationships.
Coordinate banking center functions, support deposit growth, establish sales goals and incentives, and guide staff participation in sales plans.
Manage expenses and pursue cost savings; improve operations and productivity; prepare activity reports and recommend improvements to management.
Ensure proper building, grounds, work-area, desk, and equipment maintenance, including snow and ice removal; maintain adequate supplies and institute safety measures.
Keep management informed about activities, progress, and significant problems, and request assistance when necessary.
Fill in for other banking center positions as needed and attend training to stay current on operational procedures.