Banking Center Manager

Old National Bank•Ann Arbor, MI

6d•$60,000 - $121,300

About The Position

The Banking Center Manager leads a high-performing team and is accountable for the banking center’s overall performance, including sales growth, client satisfaction, operational excellence, and team development. The manager develops talent and creates an engaged, accountable environment where employees meet client needs through a consultative, relationship-based approach. The role includes coaching performance, reinforcing expectations, and driving consistent execution of sales and service strategies. Working with Market leadership and operational risk partners, the Banking Center Manager ensures the center follows applicable policies, procedures, and regulatory requirements while supporting a strong client experience and business growth. The role also involves building community partnerships, growing client relationships, contributing to results through personal production and client engagement, and collaborating across the market to connect clients with Old National’s capabilities. The stated salary range is $60,000 to $121,300 per year, plus bonus. Actual offers may vary based on role responsibilities, skills, experience, education, and geographic location.

Requirements

At least 4 years of experience in banking, retail, or a client-facing environment, including exposure to sales, lending, and relationship management.
Demonstrated ability to lead, coach, or influence others to achieve performance goals, preferably in a team-based or multifunctional environment.
Understanding of consumer lending, sales processes, and client relationship management practices.
Effective communication and interpersonal skills, including the ability to build relationships and influence across roles.
Ability to manage multiple priorities in a fast-paced environment while maintaining focus on clients and the team.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

Bachelor’s degree in business or a related field, or an equivalent combination of education and relevant work experience.
Bilingual proficiency in Spanish.

Responsibilities

Own banking center performance, including loan, deposit, and referral goals; monitor metrics and take action to improve results and sustain growth.
Partner with Market leadership to align on goals, strategies, and opportunities.
Contribute to results through personal production and client engagement.
Build community presence and partnerships to support business development and the bank’s reputation.
Collaborate across the market to connect clients with Old National’s capabilities.
Lead a client-focused culture that understands client needs and provides advice and personalized financial solutions.
Grow consumer and business relationships through proactive outreach, referrals, and consistent sales-process execution.
Use cross-selling, partner referrals, and digital solutions to deepen client relationships.
Engage directly with clients to resolve issues, strengthen relationships, and reinforce trust.
Build and develop a high-performing team focused on client experience, growth, and operational excellence.
Coach and provide feedback to improve performance and consultative sales capabilities.
Set expectations, monitor progress, and hold team members accountable for results and behaviors.
Attract, develop, and retain talent, creating a pipeline for future roles.
Ensure consistent execution of policies, procedures, and regulatory requirements, with accountability for accuracy and compliance.
Partner with the Market Service Leader to maintain operational discipline, controls, and audit readiness.
Balance client experience with risk management to protect clients and the bank.