Banking Center Manager
About The Position
A Banking Center Manager II is responsible for the overall success of an assigned banking center and periodically provides management support to other banking centers. The role oversees profitability through sales and promotion of bank products to qualified clients, ethical oversight of operations, adherence to procedures that minimize losses, and leadership that supports a positive client experience and associate engagement. The manager is typically assigned to a banking center with a portfolio of more than 2,000 demand deposit accounts. The position leads and develops banking center associates, typically supervising at least five, and manages sales performance, daily operations, security, compliance, and client service. It also includes marketing bank products in the community, educating clients and associates on digital banking services, and performing banking transactions when needed. The work environment is a standard office or retail banking setting. The position is sedentary for much of the workday but requires moving around the workspace, reaching, using office equipment, communicating and exchanging information, and lifting or exerting up to 25 pounds. Travel within the local area, up to 20%, is required.
Requirements
- High school diploma, GED, or equivalent.
- At least one year of banking center experience.
- At least one year of management or supervisory experience.
- Sales or networking background experience.
- Proven business development skills.
- Strong written and verbal communication skills.
- Basic math and counting skills.
- High emotional intelligence and demonstrated ability to motivate and coach others.
- Ability to multitask and be comfortable with on-the-job training.
- Proficiency with common computer programs, including Windows, MS Office, and email.
- Thorough understanding of retail banking loan and deposit products.
- Ability to travel outside the banking center within the local area, up to 20%; a valid driver's license in the primary state of residence is required if transporting oneself.
- Ability to obtain and maintain NMLS licensing and registration.
- Ability to sit for most of the workday and move around the workspace, reach, use a keyboard, mouse, or keypad, and read computer screens or written documents.
- Ability to communicate and exchange information and understand detailed oral or written information.
- Ability to lift or exert up to 25 pounds.
Nice To Haves
- Bachelor's degree.
- Experience with DFC banks.
- Sales and marketing aptitude.
Responsibilities
- Supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, evaluating performance, administering discipline, and terminating when appropriate; typically supervise at least five associates.
- Hold regular meetings and provide frequent feedback to develop associates and support career progression.
- Deliver a Fast, Easy, and Personal client experience consistent with company standards.
- Measure and manage sales against daily, monthly, quarterly, and annual budgeted goals.
- Market bank products to target clients, businesses, and community organizations; explain products and services, interview clients, take loan applications, quote rates, close loans, and cross-sell products to existing clients.
- Provide community education outreach to fulfill the Company's CRA commitments as directed.
- Educate clients and associates about digital banking, including online banking, bill pay, external transfers, mobile banking, text alerts, mobile deposits, smart ATMs/ITMs, chat, and other self-service channels.
- Observe, coach, mentor, and motivate staff through role play, weekly O3 meetings, and additional coaching as needed.
- Implement and delegate banking center procedures to maintain profitable and secure operations, including auditing teller drawers and the vault, completing daily imaging, reviewing and approving select transactions, maintaining logs, checking video cameras, and changing locks and security access as required.
- Maintain safe and appropriate banking center premises through inspections, hazard remediation, maintenance, cleaning, required postings, and suitable workspace for associates.
- Protect client and associate confidentiality by following security processes, training and monitoring associates, and ensuring physical security measures are operational.
- Know, follow, and ensure associate adherence to bank policies, procedures, and applicable state and federal laws.
- Promote ethical conduct by modeling integrity and requiring ethical behavior from associates.
- Ensure scheduling and timecard approvals are completed accurately and by required deadlines.
- Perform banking center transactions during busy periods or understaffing, assist clients with transactions, and approve or decline transactions requiring manager-level review.
- Ensure satisfactory audit and review outcomes from Compliance, Internal Audit, Deposit Operations, other departments, and regulatory bodies.
- Protect confidential client and bank information and follow company policies.
- Complete required monthly training on regulatory requirements, policies, and procedures.
- Perform other specified duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Company-paid life insurance
- Short- and long-term disability insurance
- Company-paid vacation
- Paid leave
- Paid holidays
- Monthly incentive compensation based on achievement of established incentive goals
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
