Personal Banking - Banking Center Manager (VISTA)

NBH Bank • Austin, TX

4d

About The Position

The Banking Center Manager builds and maintains relationships while delivering exceptional service to a diverse range of clients. The manager trains and coaches a sales team pursuing small-business and consumer clients, serves as a key point of contact for clients, and leads the team in achieving sales and service goals. The role provides a full range of business banking services, emphasizing deposit products, treasury management, and digital solutions. It also requires strong knowledge of deposit products and services, participation in community activities, and leadership of banking center initiatives with business clients. Managers may assist other departments as needed and are expected to maintain respectful relationships with clients and associates.

The position requires collaboration across the organization, the ability to motivate and persuade others, and the capacity to handle work quickly and accurately within established guidelines. Associates must maintain current knowledge of applicable regulations, bank policies and procedures, and safety and operational guidelines, including Bank Secrecy Act and Office of Foreign Assets Control requirements. Driving is required, and the role involves primarily local business-day travel, with possible out-of-area and overnight travel. Evening or weekend work may be requested for special program events.

Requirements

• Associate degree or equivalent; equivalent experience is considered.
• At least 1 year of banking experience with external business development.
• Valid driver's license and a driving history that meets the Bank’s driver standards.
• Strong written, verbal, and interpersonal communication skills, including the ability to speak effectively with internal and external clients.
• Strong work ethic, attention to detail, and ability to complete work accurately.
• Ability to think logically, analyze situations, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Ability to work with multiple computer and software systems.
• Ability to calculate figures and amounts such as cash back and percentages.
• Ability to comply with applicable banking regulations, policies, procedures, and operational guidelines.

Nice To Haves

• Bachelor’s degree or higher.
• Treasury management sales experience.
• Bilingual language skills.
• Driven and motivated self-starter.
• Strong financial acumen and understanding of risk management.
• Passion for proactive sales and prospecting new business.

Responsibilities

• Train and coach a sales team pursuing small-business and consumer clients.
• Serve as a key point of contact for clients and provide exceptional service.
• Lead the team in achieving sales and service goals by providing business banking services, with emphasis on deposits, treasury management, and digital solutions.
• Demonstrate strong knowledge of deposit products and services.
• Participate in the community and drive banking center initiatives with business clients.
• Collaborate across the organization, motivate others, and assist other departments as needed.
• Maintain compliance knowledge and follow applicable regulations, bank policies, procedures, and safety and operational guidelines.
• Build rapport with clients and fellow associates and treat others with respect and consideration.

Benefits

• Scorecard-based incentive plan, with quarterly incentives based on performance against defined metrics.
• Insurance benefits.
• 401(k).
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree