Personal Banking - Assistant Banking Center Manager

NBH Bank • Denver, CO

3d

About The Position

The Assistant Banking Center Manager helps lead a banking center team and serves a diverse group of clients by building relationships, providing exceptional service, and introducing clients to relevant products, services, and digital solutions. The role includes demonstrating knowledge of mortgage, business, and installment loan options and providing a broad range of financial and credit services. The manager also develops relationships with business partners, supports other departments as needed, and builds rapport with clients and associates while treating others with respect and consideration.

The role involves training and coaching team members with input from banking center leadership, communicating effectively, motivating others, and responding to their needs. It requires handling detailed work quickly, accurately, and efficiently within established guidelines, as well as helping maintain policies and structure. The company provides onboarding and on-the-job training and describes opportunities for advancement as associates demonstrate success.

Requirements

• Associate degree or equivalent.
• Register and become licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH compliance policies, including acceptable background check results.
• If driving is required, have a valid driver's license that is not a learner’s, restricted, or to-and-from-work-only license, and a driving history that meets the Bank’s standards.
• Ability to work overtime as necessary, typically no more than 5%.
• Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead when completing certain tasks.

Nice To Haves

• Bachelor’s degree or higher.
• 3–4 years of cash handling or financial services experience.
• At least 2 years of demonstrated successful sales experience.
• 4–5 years of relevant job experience.
• Bilingual language skills.
• Passion and motivation as a self-starter.
• Interest in educating clients about banking products and the bank’s digital technologies.
• Strong work ethic and ability to complete work accurately.
• Ability to think logically, analyze situations, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Ability to work with multiple computer and software systems.
• Ability to calculate figures and amounts such as cash back and percentages.

Responsibilities

• Train and coach a successful team, using sound decision-making with input from Banking Center leadership.
• Communicate effectively and motivate others while remaining responsive to their needs and concerns.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Help maintain guidelines, structure, and established policies.
• Build and maintain relationships with clients and business partners.
• Provide exceptional service to a diverse audience and introduce clients to products, services, and digital solutions.
• Demonstrate knowledge of mortgage, business, and installment loan options and provide financial and credit services.
• Assist other departments as needed and build rapport with clients and fellow associates while treating others with respect.

Benefits

• Scorecard-based incentive plan with quarterly incentives based on performance against defined metrics.
• Insurance.
• 401(k).
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.
• Training and coaching during onboarding and on the job.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree