Personal Banking - Assistant Banking Center Manager (VISTA)

NBH Bank • Lubbock, TX

3d

About The Position

The Assistant Banking Center Manager helps deliver client service and support the Banking Center’s operations. The role involves building and maintaining relationships, training and coaching team members, and communicating effectively to motivate others and respond to their needs. The position requires handling detailed work quickly, correctly, and efficiently within established guidelines, and helping maintain policies and procedures.

The Assistant Banking Center Manager serves a diverse audience by developing relationships with business partners and clients, introducing clients to products, services, and digital solutions, and demonstrating knowledge of deposit products and services. The role may also assist other departments as needed and requires respectful collaboration with clients and fellow associates. Associates must maintain current knowledge of and comply with applicable regulations, bank policies, procedures, safety rules, and operating guidelines, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Training and coaching are provided during onboarding and on the job, with potential advancement opportunities as success is demonstrated.

Requirements

• Associate’s degree or equivalent; equivalent experience is considered.
• A valid driver’s license that is not a learner’s, restricted, or limited to travel to and from work, and a driving history that meets the Bank’s standards, if driving is required.
• Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead when completing certain tasks.
• Ability to work overtime as necessary, typically no more than 5%.

Nice To Haves

• Bachelor’s degree or higher.
• 3–4 years of cash-handling or financial-services experience.
• At least 2 years of demonstrated successful sales experience.
• 4–5 years of relevant job experience.
• Bilingual language skills.
• A self-starting, passionate, and motivated approach.
• Interest in educating clients about banking products and available digital technologies.
• Strong work ethic and accuracy.
• Ability to think logically, analyze situations, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Ability to work with multiple computer and software systems.
• Ability to calculate figures and amounts such as cash back and percentages.

Responsibilities

• Build and maintain relationships while working with and through others.
• Train and coach a successful team, using sound decision-making under the input of Banking Center leadership.
• Communicate effectively to stimulate and motivate others and respond to their needs and concerns.
• Complete detailed work quickly, correctly, and efficiently within established guidelines.
• Help maintain guidelines, structure, and established policies.
• Provide exceptional service to a diverse audience.
• Develop relationships with business partners and clients.
• Introduce clients to products, services, and digital solutions.
• Demonstrate knowledge of deposit products and services.
• Assist other departments as needed.
• Build rapport with clients and fellow associates and treat others with respect and consideration.
• Maintain current knowledge of and comply with regulations, bank policies, procedures, safety requirements, and operating guidelines, including BSA and OFAC requirements.

Benefits

• Scorecard-based incentive plan with quarterly incentives based on performance against defined metrics.
• Insurance.
• 401(k).
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree