Personal Banking - Assistant Banking Center Manager

NBH Bank • Kansas City, MO

3d

About The Position

The Assistant Banking Center Manager works with and through others to build and maintain relationships, and helps train and coach a successful team under the direction of Banking Center leadership. The role calls for strong decision-making, effective communication, and the ability to motivate others while responding to their needs and concerns. It involves detailed work that must be completed quickly, correctly, and efficiently within established guidelines, while helping maintain policies and structure.

The position provides exceptional service to a diverse audience. Responsibilities include developing relationships with business partners and clients, introducing clients to products, services, and digital solutions, and demonstrating knowledge of mortgage, business, and installment loan options. Assistant Banking Center Managers provide a broad range of financial and credit services, assist other departments as needed, and build rapport with clients and associates while treating others with respect and consideration.

The role is presented as an opportunity to build a career in finance, with training and coaching during onboarding and on the job, and opportunities for advancement as performance is demonstrated. Driving may be required. The position requires NMLS registration and licensing as required by the S.A.F.E. Act and the bank’s compliance policies, including acceptable background-check results. Associates may need to perform physical tasks such as grasping, pushing, pulling, lifting, bending, and raising or holding their hands and arms overhead. Overtime may be required as necessary, typically no more than 5%.

Requirements

• Associate degree or equivalent.
• Register and become licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH compliance policies, including acceptable background-check results.
• If driving is required, hold a valid driver’s license that is not a learner’s, restricted, or to-and-from-work license, and have a driving history meeting the Bank’s standards.
• Strong decision-making and communication skills.
• Ability to complete detailed work quickly, correctly, and efficiently within established guidelines.
• Ability to work with and motivate others and respond to their needs and concerns.

Nice To Haves

• Bachelor’s degree or higher.
• 3–4 years of cash-handling or financial-services experience.
• 2 or more years of demonstrated successful sales experience.
• 4–5 years of relevant job experience.
• Bilingual language skills.
• A passionate, motivated, self-starting approach.
• Interest in educating clients about banking products and the bank’s digital technologies.
• Strong work ethic and accuracy.
• Logical thinking and ability to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Capacity to work with multiple computer and software systems.
• Ability to calculate figures and amounts such as cash back and percentages.

Responsibilities

• Build and maintain relationships while working with and through others.
• Train and coach a successful team, using sound decision-making under the input of Banking Center leadership.
• Communicate effectively and motivate others while being responsive to their needs and concerns.
• Complete detailed work quickly, correctly, and efficiently within established guidelines.
• Participate in maintaining guidelines, structure, and established policies.
• Provide exceptional service to a diverse audience.
• Develop relationships with business partners and clients.
• Introduce clients to products, services, and digital solutions.
• Demonstrate knowledge of mortgage, business, and installment loan options and provide financial and credit services.
• Assist other departments as needed.
• Build rapport with clients and fellow associates, treating others with respect and consideration.

Benefits

• Scorecard-based incentive plan with quarterly incentives based on performance against defined metrics.
• Insurance.
• 401(k).
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree