Banking Center Manager

First Merchants Corporation•Bloomfield Township, MI

13h

About The Position

First Merchants Bank is seeking a Banking Center Manager to develop and implement sales plans, coach and develop the team, provide managerial leadership and direction to banking center staff, and oversee the operational soundness of the banking center. The role is responsible for sales and marketing strategy, operational and compliance oversight, customer service, business development, and creating a strong employee experience. The manager oversees banking center operations and compliance; drives deposit, loan, and partner referrals through new and existing client relationships; and regularly conducts outside sales calls and business development activities. The role markets business and consumer banking offerings, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management. The manager ensures teams and partners meet service expectations, opens accounts, processes loan applications, resolves customer concerns, and uses service-to-sales techniques to address customers’ financial needs. The role also establishes sales-management routines, holds sales and pipeline meetings and daily huddles, conducts regular coaching conversations, and helps bankers use guided conversations and sales tactics to expand client relationships.

Requirements

High school diploma or equivalent (GED).
At least three years of sales, management, banking, or related experience, including service in a lead or supervisory capacity.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment; employees hired or transferring into the position must meet qualification requirements within three months of hire.
Obtain Notary Public designation.

Nice To Haves

Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Demonstrated ability to manage a sales team to achieve threshold activity levels and performance goals.
Bachelor’s degree.

Responsibilities

Oversee and inspect all banking center operations and compliance.
Develop and implement sales and marketing strategies to drive deposit, loan, and partner referrals with new and existing clients.
Conduct outside sales calls and participate in business-development activities to grow established relationships and the banking center’s market share.
Market business and consumer banking functions, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management.
Ensure the banking center team and partners deliver the expected standard of service.
Promote understanding of business deposit and lending products and expand client relationships through outside business-calling activities.
Open accounts and process loan applications for consumer and business customers.
Resolve customer inquiries, problems, and complaints within the role’s authority, using service-to-sales techniques to offer solutions.
Create and foster a strong employee experience within the banking center.
Implement sales-management routines to coach, teach, train, and inspect sales activities.
Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
Complete monthly formal and informal coaching conversations focused on observed sales and service behaviors and related production.
Coach bankers in using guided conversations and sales tactics to expand relationships and increase share of wallet.