Banking Center Manager

First Merchants Brand•Charlestown, IN

18d

About The Position

First Merchants Bank is seeking a Banking Center Manager to lead sales and marketing efforts, coach and develop the team, provide managerial direction to banking center staff, and oversee the center’s operational soundness. The manager develops and implements strategies to grow deposits, loans, referrals, client relationships, and market share. The role includes outside sales and business development, marketing a range of business and consumer banking services, and ensuring the team and partners meet the bank’s service expectations. The manager oversees banking center operations and compliance; opens accounts and processes consumer and business loan applications; and handles customer inquiries, problems, and complaints within their authority. They use service-to-sales techniques to address customers’ financial needs and foster a strong employee experience. Sales management includes regular meetings and huddles, monthly coaching conversations based on observed sales and service behaviors, and coaching bankers on guided conversations and sales tactics to expand client relationships.

Requirements

High school diploma or equivalent (GED).
At least three years of sales, management, banking, or related experience, including service in a lead or supervisory capacity.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS), required at the time of employment. Employees hired or transferring into the position must meet qualification requirements within three months of hire.
Obtain Notary Public designation.

Nice To Haves

Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Demonstrated ability to manage a sales team to achieve threshold activity levels and performance goals.
Bachelor’s degree.

Responsibilities

Oversee and inspect banking center operations and compliance.
Develop and implement sales and marketing strategies to grow deposits, loans, partner referrals, client relationships, and market share.
Conduct outside sales calls and participate in business development activities with existing business customers in the market area.
Market business and consumer banking services, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management.
Ensure the banking center team and partners meet Gold Standard for Service expectations.
Promote understanding of business deposit and lending products and expand client relationships through ongoing outside business calling.
Open accounts and process consumer and business loan applications.
Resolve customer inquiries, problems, and complaints within the scope of authority, using service-to-sales techniques to address customers’ financial needs.
Create and foster a robust employee experience within the banking center.
Implement sales management routines to coach, teach, train, and inspect sales activities.
Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
Complete monthly formal and informal coaching conversations focused on observed sales and service behaviors and related production.
Coach bankers in using guided conversations and sales tactics to expand relationships and increase share of wallet.