Banking Center Manager

Maple & Telegraph•Bloomfield Hills, MI

About The Position

First Merchants Bank is seeking a Banking Center Manager to develop and implement sales plans, coach and develop the team, provide managerial leadership and direction to banking center staff, and oversee the operational soundness of the banking center. The role is responsible for banking center operations and compliance, sales and marketing strategy, business development, customer service, and the employee experience. The manager promotes consumer and business banking products and services, develops client relationships through outside sales and business-calling activities, and works to grow deposits, loans, referrals, and market share. The role also supports account opening and loan application processing, resolves customer concerns, and coaches staff on sales and service practices.

Requirements

High school diploma or equivalent (GED).
At least three years of sales, management, banking, or related experience, including service in a lead or supervisory capacity.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment; employees hired or transferring into the position must meet the qualification requirements within three months of hire.
Obtain Notary Public designation.

Nice To Haves

Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Demonstrated ability to manage a sales team to achieve threshold activity levels and performance goals.
Bachelor’s degree.

Responsibilities

Oversee and inspect all banking center operations and compliance.
Develop and implement sales and marketing strategies to increase deposits, loans, partner referrals, and client relationships.
Conduct outside sales calls and participate in business development activities to nurture relationships and grow market share.
Market business and consumer banking functions, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management.
Ensure the banking center team and partners meet Gold Standard for Service expectations.
Promote understanding of business deposit and lending products and expand relationships through ongoing outside business calling.
Open accounts and process consumer and business loan applications.
Resolve customer inquiries, problems, and complaints within the role's scope of authority, using service-to-sales techniques to address financial needs.
Create and foster a strong employee experience within the banking center.
Implement sales management routines to coach, teach, train, and inspect sales activities.
Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
Hold monthly formal and informal coaching conversations focused on sales and service behaviors and related production.
Coach bankers on guided conversations and sales tactics to expand relationships and increase share of wallet.