Banking Center Manager

Lone Star National Bank•Pharr, TX

4d•Onsite

About The Position

The Banking Center Manager (BCM) manages the banking center’s growth and daily operations, executes organizational strategic objectives, and develops local tactics to maximize productivity and employee development. The BCM creates and manages monthly action plans to increase sales of bank products and services, and leads, coaches, motivates, and develops the team. The role manages lobby activities and teller operations, the banking center portfolio, customer service, sales performance, compliance, risk, and facility upkeep. The manager supports customers with deposit accounts, consumer and small-business loans where authorized, credit cards, and other bank products and services. The position also develops customer relationships, supports individual and center goals, and participates in community activities to increase the bank’s visibility and business opportunities. The Banking Center Manager reports to the Regional Sales Manager and oversees the assigned banking center’s staff. The position may require cross-training in other departments and rotation between banking centers. Employees must attend mandatory training and complete applicable online regulatory compliance courses. The bank may change the position description according to business needs.

Requirements

High school diploma or GED.
Cash-handling experience.
Five years of banking experience or three years of experience at Lone Star National Bank.
Prior management experience; equivalent leadership-role experience may substitute.
Bilingual in English and Spanish.
Ability to learn and adapt to new information and technology platforms.
Proficiency with personal computers and Microsoft Word, Excel, and Outlook.
Thorough understanding of corporate account documentation and consumer loan documentation, including proficiency with BSA and CIP.
Ability to work flexible hours as scheduled Monday through Friday and in a Saturday rotation; hours may fluctuate according to business needs.
Ability to travel within the community to seek new business opportunities.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Teller experience.

Responsibilities

Create a welcoming environment and communicate professionally with the team during daily huddles, coaching sessions, monthly meetings, and presentations.
Coach the team to provide exceptional quality service and resolve customer issues or identify financial solutions.
Manage banking center lobby activities and teller operations, including audits, compliance, risk, sales, service, opening and closing, and facility upkeep.
Hire, coach, counsel, and evaluate team members; identify strengths and development opportunities and support their career plans.
Manage the banking center portfolio and develop cross-selling strategies to deepen client relationships, loyalty, and retention.
Use reports to identify sales opportunities and develop strategies to close performance gaps.
Provide customer service, including opening deposit accounts and, where applicable and authorized, offering consumer and small-business loans, credit cards, and other bank products and services.
Ensure targets for loan and deposit growth, past dues, delinquency ratios, and charge-offs are attained.
Work toward banking center and individual sales and referral goals, referring customers with complex needs to appropriate bank business partners.
Participate actively in the community to increase the bank’s visibility and support new and existing business opportunities.
Manage time and capacity to complete responsibilities and meet deadlines.
Attend job-specific and other bank training programs as required.
Maintain knowledge of internal risk controls and loss prevention, report suspicious or unusual customer activity according to bank policy, and ensure department personnel follow applicable requirements.
Maintain knowledge of and comply with federal and state laws, regulations, bank policies, procedures, and internal audit controls, and ensure department personnel adhere to them.
Maintain knowledge of BSA, OFAC, USA Patriot Act, CIP, and AML requirements and ensure department personnel comply.
Perform other assigned related duties, including cross-training or rotating between banking centers as needed.