Banking Center Manager (Full Time) - Houston, The Plaza

PROSPERITY BANK•Houston, TX

23d

About The Position

The Banking Center Manager directs and administers the operational efforts of the banking center, ensuring established policies and procedures are followed and that customers and prospective customers receive a full range of services promptly and professionally. The manager oversees transactions, cash controls, expenses, profitability, security, audits, and regulatory compliance, and supervises lobby and teller staff. The role also supports customer service, new accounts, teller-line work, and cross-selling bank services as needed. The manager leads and develops banking center associates through objective setting, scheduling, training, coaching, performance reviews, and corrective action. The position oversees deposit growth and sales goals, manages expenses, prepares activity reports, maintains customer relationships, and keeps management informed about results and significant issues. The manager also ensures that the facility, equipment, supplies, safety measures, and general housekeeping are maintained, and performs other banking center duties as assigned. The position is scheduled Monday through Friday, 7:30 a.m. to 6:00 p.m., for 40 hours and as needed. The work is described as a typical office environment without hazardous or significantly unpleasant conditions. Physical demands include mostly sedentary work, occasional exertion of up to 10 pounds, frequent wrist, hand, or finger movements, and communication and visual activities. The position requires reasoning, basic financial mathematics, business writing, training, and presentation abilities.

Requirements

Associate degree in business or a related field, or an equivalent combination of training and work experience.
Minimum three years of related experience in a financial institution.
Minimum two years of supervisory experience.
Thorough knowledge of bank services and products.
Understanding of related legal and regulatory requirements.
Familiarity with branch functions, policies, and procedures.
Strong interpersonal, leadership, and supervisory skills.
Strong organization and attention to detail.
Ability to operate related computer applications and business equipment.
Ability to maintain an effective and efficient workflow.
Ability to apply logical or scientific reasoning to define problems, collect data, establish facts, and draw conclusions; interpret technical instructions and manage multiple variables.
Ability to compute discounts, interest, profit and loss, commissions, markups, selling prices, ratios, proportions, and percentages, and perform very simple algebra.
Ability to read reference and professional materials and prepare business letters, proposals, summaries, and reports in a prescribed format with correct grammar and style.
Ability to conduct training, communicate in panel discussions, and make professional presentations.
Ability to communicate detailed or important instructions accurately, loudly, or quickly.
Average hearing and visual acuity for receiving ordinary information, inspecting or preparing documents, or operating machinery.
Frequent and regular wrist, hand, or finger movements; sedentary work involving sitting most of the time and occasionally exerting up to 10 pounds of force.

Responsibilities

Direct and coordinate the banking center’s daily operations, work scheduling, and workflow.
Ensure compliance with bank policies, legal and regulatory requirements, security procedures, weekly logs, and monthly and quarterly audit requirements.
Supervise and assist with customer service, new accounts, teller-line duties, and cross-selling bank services as needed.
Implement changes to banking center policies and procedures.
Ensure transactions are balanced daily; oversee cash accountability, deposits, and periodic cash verifications; help tellers resolve balancing problems.
Lead, assign, coordinate, review, train, and develop lobby and teller staff; conduct meetings, orientation, cross-training, and security training.
Track employee progress, conduct performance appraisals, implement corrective actions, recommend promotions, and support associates pursuing management roles.
Approve associate sick leave, vacation, overtime, and time sheets, and maintain payroll and attendance records.
Resolve customer questions and complaints, inform customers about bank services and policies, and counsel customers regarding financial needs and requested services.
Support deposit growth; establish sales goals and incentives; coach staff participation in sales plans.
Manage banking center expenses, pursue cost savings, and improve operations and productivity to meet goals.
Prepare periodic activity reports, recommend improvements, and keep management informed about progress and significant problems.
Ensure proper building, grounds, work-area, desk, and equipment maintenance and housekeeping, including snow and ice removal; maintain adequate supplies and institute safety measures.
Fill in for banking center positions as needed and attend assigned training to remain current on operational procedures.