Banking Center Manager 1 - Defiance, OH

WesBanco Bank, Inc.•Defiance, OH

About The Position

The Banking Center Manager 1 leads relationship building, sales and service initiatives, and efficient operations for a full-service banking center. The manager promotes a positive and engaging work environment, provides excellent customer service, and ensures staff receive appropriate training and development. The role involves proactive customer interaction, including discussing banking needs in person at the branch or at customer locations, working with business partners to serve existing and prospective customers, and conducting significant outside sales and prospecting activities. The manager may be assigned to more than one office and is expected to participate in community service opportunities. The manager oversees compliance with established policies, procedures, and security measures; supports recruiting and hiring; and supervises, trains, and coaches staff to achieve service, sales, and operational objectives. The position directs sales performance, business development, branch operations, and customer service, while maintaining confidentiality and sound judgment. It also represents the bank in local community organizations and civic activities.

Requirements

High school diploma required.
Supervisory or demonstrated leadership experience required.
At least two years of related banking, cash handling, sales, and customer service experience, or an equivalent combination.
Must obtain Nationwide Mortgage Licensing System (NMLS) registration within 30 days of hire.
Ability to work all hours of operation.
Proficiency with banking software and digital services across delivery channels.
Ability to effectively use technological resources for meetings, coaching, and training.
Ability to read and interpret business periodicals, technical procedures, and government regulations; write reports and business correspondence; produce manuals; and present information and respond to questions.
Ability to follow detailed written or oral instructions and address problems involving concrete variables in standardized situations.
Extensive product knowledge appropriate to the expected level of selling and cross-selling.
Strong organizational skills, ability to multitask, and flexibility.
Proven ability to generate new financial relationships through outbound calling, outside business development, and referral-network building.
Ability to build positive business relationships with retail and commercial customers and communicate concepts, ideas, and product information verbally and in writing.
Ability to lift and carry up to 25 pounds.

Nice To Haves

Bachelor's degree preferred.
Proficiency in Microsoft 365 preferred.
Strong consumer lending skills preferred.
Solid understanding of small business lending preferred, including the ability to conduct a preliminary review of financial statements, tax returns, and other financial and business information.

Responsibilities

Model the Bank's Mission, Vision, and Pledge.
Assess banking center clients' financial needs and recommend appropriate products or services.
Meet and exceed sales goals for loans, deposits, partner referrals, and profitability.
Promote the sales culture and coach and train staff in selling and cross-selling products to meet individual and team goals.
Communicate banking center goals, monitor performance, adjust individual goals, and initiate sales promotions as needed.
Develop small business banking opportunities through calling, originations, and referrals.
Oversee and contribute to branch consumer production and growth to achieve budgeted results.
Set priorities, delegate responsibilities, and follow through on assigned activities.
Promote the Bank's products and services in the community.
Oversee banking center operations, including audits, reports, control accounts, branch cash levels, cash items, and over/short controls.
Participate in recruiting and selection, and train, coach, and develop banking center staff.
Ensure sales and staff meetings are conducted and keep staff informed.
Communicate job expectations, evaluate performance, and provide ongoing coaching, guidance, and counseling.
Prepare and deliver fair, measurable, and constructive performance evaluations, and recommend salary increases and promotions as appropriate.
Represent the Bank at local service clubs, community groups, and civic or nonprofit organizations.
Serve customers and prospective customers by explaining banking products and professionally resolving problems and issues.
Build effective working relationships with internal business partners and provide constructive peer feedback when appropriate.
Use sound judgment and established guidelines and procedures, seeking assistance when needed.
Maintain security controls to protect the office against criminal or fraudulent operations and unnecessary risks.
Educate staff on policies and procedures and ensure adherence.
Protect confidential employee and customer information and keep it secured.
Answer incoming telephone calls and perform additional duties that support the success of the banking center.
Direct, coordinate, and evaluate banking center staff; evaluate performance, reward and discipline employees, address complaints, and resolve problems.
Recruit, interview, and assist with hiring employees; plan, assign, and direct work.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.