Banking Center Manager 1 - Defiance, OH

WesBanco Bank•Defiance, OH

About The Position

The Banking Center Manager leads relationship-building efforts and the efficient operation of a full-service banking center, ensuring staff are properly trained and developed to provide excellent customer service. The manager directs sales and service initiatives, proactively meets with customers at the branch and at customer locations to discuss banking needs, and works with business partners to serve existing and prospective customers. The role includes significant outside sales and prospecting efforts focused on business and retail customers and centers of influence, as well as participation in community service. The manager may be assigned to more than one office. The position provides operational oversight to ensure established policies, procedures, and security measures are followed. It also involves recruiting, hiring, supervising, training, and coaching staff to achieve service, sales, and operational objectives. The manager sets and monitors goals, supports consumer and small-business growth, manages banking-center operations, and represents the bank in the community. This role requires compliance with applicable banking laws and regulations and completion of assigned compliance training.

Requirements

High school diploma required.
Supervisory or proven leadership experience required.
Banking, cash handling, sales, and customer service experience, or an equivalent combination of at least two years of related experience.
Nationwide Mortgage Licensing System (NMLS) registration required within 30 days of hire.
Ability to work all hours of operations.
Ability to lift and carry up to 25 pounds.
Ability to assess financial needs and explain products and information clearly to customers and colleagues, verbally and in writing.
Ability to generate financial relationships through outbound calling, outside business development, and referral-network building.
Ability to interact effectively and build positive business relationships with retail and commercial customers.
Strong organizational skills, ability to multitask, and flexibility.
Extensive product knowledge appropriate to the expected level of sales and cross-selling performance.
Ability to read and interpret business periodicals, technical procedures, and government regulations; write reports and business correspondence; and produce manuals.
Ability to present information and respond to questions from associates, clients, customers, and the public.
Ability to follow detailed written or oral instructions and address problems involving concrete variables in standardized situations.

Nice To Haves

Bachelor's degree preferred.
Proficiency in Microsoft 365 preferred.
Strong consumer lending skills preferred.
Solid understanding of small-business lending preferred, including preliminary review of financial statements, tax returns, and other financial and business-related information.

Responsibilities

Model the standards of the Bank's Mission, Vision, and Pledge.
Assess clients’ financial needs and recommend appropriate products or services.
Meet and exceed banking-center goals for loans, deposits, partner referrals, and profitability.
Promote sales and cross-selling, and coach and train staff to achieve individual and team goals.
Communicate banking-center goals, monitor performance, adjust individual goals, and initiate sales promotions as needed.
Develop small-business banking opportunities through calling, originations, and referrals.
Contribute to consumer production and growth to achieve budgeted results.
Set priorities, delegate responsibilities, and follow through on designated activities.
Promote bank products and services in the community.
Oversee banking-center operations, including audits and reports, control accounts, cash levels, cash items, and over/short controls.
Participate in recruiting and selection, and train, coach, and develop staff.
Conduct sales and staff meetings and keep staff informed.
Communicate job expectations, evaluate performance, provide ongoing coaching and guidance, and deliver constructive performance evaluations; recommend salary increases and promotions as appropriate.
Represent the bank at local service clubs, community groups, and civic or nonprofit organizations.
Serve customers and prospective customers by explaining banking products and professionally resolving problems and issues.
Build effective working relationships with internal business partners and provide constructive peer feedback when appropriate.
Use sound judgment and follow established guidelines and procedures, seeking assistance when needed.
Maintain security controls and educate staff on policies and procedures while ensuring adherence.
Keep employee information and customer business confidential and secured.
Answer incoming telephone calls and perform additional duties that support the banking center.
Direct, coordinate, and evaluate banking-center staff; foster teamwork across the banking center and other lines of business.
Evaluate employee performance, reward and discipline employees, address complaints, resolve problems, and plan, assign, and direct work.
Recruit, interview, and assist with hiring, coaching, and training employees.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training.
Use technological resources for meetings, coaching, and training and work with banking software and digital services.