Banking Center Manager 1 - Pear Orchard

WesBanco Bank, Inc.•Elizabethtown, KY

About The Position

The Banking Center Manager leads a full-service banking center, driving sales, customer service, employee engagement, and operational excellence. The manager fosters a positive, high-performing work environment; builds customer relationships through proactive outreach and community involvement; and collaborates with business partners to grow and retain business. The role oversees branch operations, compliance, talent acquisition, coaching, and staff development to meet service, sales, and operational objectives. The manager may be assigned to more than one office and is expected to spend significant time on outside sales, prospecting business and retail customers, and engaging with centers of influence and community service opportunities. The role assesses customers’ financial needs and recommends appropriate solutions, promotes bank products and services, and manages individual and team sales goals for loans, deposits, partner referrals, and profitability. It also oversees banking center procedures and controls, supports customer service and problem resolution, recruits and develops staff, and represents the bank in local civic and community organizations.

Requirements

High school diploma or GED required.
At least 3 years of supervisor or leadership experience required.
At least 3 years of cash handling, sales, or customer service experience required.
At least 1 year of banking experience required.
Extensive product knowledge appropriate to the level of selling and product promotion expected.
Ability to identify customer needs and recommend appropriate solutions.
Excellent organizational skills, ability to multitask, and flexibility.
Proven ability to generate financial relationships through proactive outbound calling, outside business development, and referral-network development.
Ability to build positive business relationships with retail and commercial customers and clearly communicate concepts, ideas, and product information verbally and in writing.
Ability to carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
Strong consumer lending skills.
Solid understanding of small business lending, including ability to conduct a preliminary review of financial statements, tax returns, and other financial and business-related information.

Responsibilities

Model the Bank’s Mission, Vision, and Pledge.
Assess customers’ financial needs and recommend appropriate banking solutions.
Lead the banking center in meeting or exceeding sales goals for loans, deposits, referrals, and profitability.
Promote the sales culture and the Bank’s products and services, contributing to individual and team goals.
Coach, train, and develop staff to support sales performance and customer service.
Communicate banking center goals, monitor performance, adjust individual goals, and initiate sales promotions as needed.
Develop small business banking relationships through calling, origination, and referrals; build knowledge of small business banking.
Oversee and contribute to branch deposit and consumer loan production and growth.
Set priorities, delegate responsibilities, and follow through on assigned activities.
Promote the Bank in the community and participate in local service clubs, community groups, civic organizations, and other nonprofit organizations.
Manage banking center operations, including audits, reports, control accounts, cash levels, cash items, and over/short controls.
Recruit and select talent and support employee training, coaching, and development.
Conduct sales and staff meetings and keep staff informed.
Set job expectations, evaluate performance, provide ongoing coaching and counseling, and deliver performance evaluations; recommend salary increases and promotions as appropriate.
Provide banking services to customers and prospects, explain products, and resolve problems professionally.
Build productive working relationships with internal business partners and provide constructive peer feedback when appropriate.
Use sound judgment and follow established guidelines, procedures, and available resources.
Maintain security controls and protect the banking center from criminal, fraudulent, and other unnecessary risks.
Educate staff on policies and procedures and ensure adherence.
Protect confidential employee and customer information and maintain it securely.
Support customer service by answering incoming calls and performing additional duties as assigned.
Direct, coordinate, and evaluate banking center staff; plan, assign, and direct work; interview, hire, train, appraise, reward, and discipline employees; and address complaints and resolve problems.