Banking Center Manager 1 - Pear Orchard

WesBanco Bank • Elizabethtown, KY

1d

About The Position

Leads a full-service banking center by driving sales, customer service, employee engagement, and operational excellence. The role is responsible for building customer relationships, growing and retaining business, overseeing branch operations and compliance, and training and developing staff. The manager takes a proactive role in customer interactions, including meeting customers at the branch or at their locations, and works with business partners to serve existing and prospective customers. Significant time is spent on outside sales and prospecting business and retail customers, centers of influence, and participating in community service. The manager may be assigned to more than one office.

The position directs sales and service initiatives, works toward banking center goals for loans, deposits, referrals, and profitability, and ensures that staff are coached and trained to meet individual and team goals. It also oversees operational controls, audits, reporting, cash levels, security, policy adherence, recruitment, performance management, and community representation. The manager provides customers and prospective customers with banking information and resolves issues professionally.

Requirements

• High school diploma or GED required.
• At least 3 years of supervisor or leadership experience required.
• At least 3 years of cash handling, sales, or customer service experience required.
• At least 1 year of banking experience required.
• Extensive product knowledge and the ability to promote products and identify suitable solutions for customer needs.
• Ability to generate new financial relationships through outbound calling, outside business development, and referral-network building.
• Excellent organizational skills, ability to multitask, and flexibility.
• Ability to interact effectively with retail and commercial customers and communicate concepts, ideas, and product information clearly, verbally and in writing.
• Ability to conduct supervisory functions, including planning and assigning work, directing employees, evaluating performance, and resolving problems.

Nice To Haves

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred.
• Strong consumer lending skills preferred.
• Solid understanding of small business lending preferred, including ability to conduct preliminary reviews of financial statements, tax returns, and other financial and business information.

Responsibilities

• Lead relationship-building efforts and the efficient operation of a full-service banking center.
• Drive sales, service, employee engagement, and operational excellence while fostering a positive work environment.
• Assess customers’ financial needs and recommend appropriate banking products and services.
• Meet and exceed banking center goals for loans, deposits, partner referrals, and profitability; monitor performance and adjust goals or sales promotions as needed.
• Promote the Bank’s products and services and develop small business banking relationships through calling, origination, and referrals.
• Oversee and contribute to branch deposit and consumer loan production and growth.
• Set priorities, delegate responsibilities, and follow through on assigned activities.
• Conduct outside sales and prospecting efforts with business and retail customers and centers of influence; participate in community service and local civic activities.
• Manage operational controls, audits, reports, control accounts, cash levels, cash items, and over/short balances.
• Recruit, interview, hire, train, coach, develop, and evaluate staff; communicate expectations and banking center goals and provide ongoing feedback.
• Conduct sales and staff meetings as directed by leadership and keep staff informed.
• Recommend salary increases and promotions as appropriate; reward and discipline employees and address complaints and problems.
• Build effective working relationships with internal business partners and provide constructive peer feedback when appropriate.
• Serve customers and prospective customers by explaining banking products, resolving problems, answering calls, and undertaking additional duties that support the banking center.
• Maintain security controls and ensure staff adherence to policies and procedures.
• Protect confidential employee and customer information.
• Represent the Bank at local service club, community group, civic, and nonprofit functions.
• Foster teamwork across banking center staff and employees from other lines of business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED