Banker - NVE

Ion Bank•Englewood, NJ

About The Position

The Banker provides friendly, personalized service to bank customers, builds rapport, and identifies and meets their financial needs. The role performs customer financial transactions accurately and efficiently, balances teller and branch activity, and follows applicable policies, procedures, and banking regulations. Bankers contribute to branch profitability by participating in consultative sales and recommending appropriate products and services. The Banker performs a range of customer service and branch functions, including account opening and maintenance, account inquiries, teller transactions, and branch operations. The role also supports loan application processes, maintains accurate records and transaction documentation, helps address operational issues, and safeguards customer and bank information and assets. The position is hourly and full-time at the Englewood Branch of NVE Bank, a Division of Ion Bank.

Requirements

At least one year of retail banking experience, including teller or sales experience, or a comparable combination of education and experience.
High school diploma preferred.
Ability to perform financial transactions accurately and efficiently and balance teller activity.
Working knowledge of applicable banking regulations, branch policies and procedures, cash handling, and transaction processing.
Ability to provide customer service and participate in consultative sales.
Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS), maintain a unique identifying number, and complete appropriate training.

Responsibilities

Deliver friendly, personalized customer service consistent with the bank’s service standards and philosophy.
Perform customer service activities, including opening accounts, handling account inquiries, processing teller transactions, and supporting branch operations.
Proactively meet with customers in person and by phone to recommend products and services that address their financial needs.
Promote, cross-sell, and upsell bank products and services, and refer customers or prospects to non-bank product associates when appropriate.
Maintain knowledge of bank products and services for consumer and business customers.
Open accounts, perform account maintenance, and provide timely service solutions to consumer and business customers.
Distribute loan applications, answer loan-related questions, interview applicants with completed applications, and verify that documentation is accurate.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS), maintain a unique identifying number, and complete appropriate training.
Apply knowledge of branch systems, policies, procedures, cash handling, and transaction processing.
Adapt to varying branch traffic while maintaining efficient and accurate work.
Balance teller activity and the branch office daily, order money, and compile currency transaction reports.
Process customer transactions accurately and courteously and ensure work is complete and accurate.
Assist in resolving branch equipment, balancing, and operational issues.
Carry out the Bank’s security program and loss prevention guidelines.
Protect customer and proprietary bank information and assets.
Perform additional duties as assigned.