Bakery Department Manager

Hy-Vee•Knoxville, IA

10d

About The Position

The Bakery Department Manager leads the bakery department and is responsible for product quality, customer experience, team performance, cleanliness, sanitation, and profitability. The manager builds a welcoming department, leads by example in customer service, and supports customers with finding, reaching, and carrying products. The role includes recruiting, hiring, training, supervising, and evaluating employees; coordinating schedules, work plans, and department goals with store leadership; and handling performance and disciplinary matters as needed. The manager oversees ordering, replenishment, pricing, invoicing, bookkeeping, sales analysis, advertising projections, promotions, displays, inventory, and product pre-orders. They ensure product freshness, temperatures, and storage procedures are maintained to minimize shrink, troubleshoot bakery equipment and coordinate maintenance, and ensure compliance with company policies, dress code, and hygiene standards. The role may also involve assisting in other store areas and special projects. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

One or more years of related bakery or retail management experience preferred.
Completion of sanitation courses or on-the-job food safety training is a plus.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Create a friendly atmosphere by encouraging employees to greet and engage customers and by leading by example.
Help customers find products, reach items, and carry heavy purchases.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Maintain proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.
Unload, lift, stock, and rotate incoming truck freight and merchandise.