Bakery Department Manager

Hy-Vee•Quincy, IL

About The Position

The Bakery Department Manager leads the bakery department, setting standards for product quality, customer service, cleanliness, sanitation, team relations, and profitability. The manager builds a welcoming customer experience, leads and develops department employees, and oversees department operations, including scheduling, ordering, replenishment, pricing, bookkeeping, inventory, promotions, displays, product freshness, and equipment maintenance. The role also includes assisting customers, supporting other store areas, and taking on special projects as needed. The position receives direction and support from the District Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home. It reports to the Store Director, Store Manager, and those Assistant Managers, and directly supervises department employees. A high school diploma or equivalent is required; one or more years of related bakery or retail management experience is preferred. Completion of sanitation courses or on-the-job food safety training is a plus. This is a fast-moving, hands-on role. Work may involve temperature changes, damp conditions, bakery and store equipment, electrical equipment, cleaning products, and solvents. Safety training is provided. The anticipated annual starting wage is $41,860 to $52,520, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.

Nice To Haves

One or more years of related bakery or retail management experience.
Completion of sanitation courses or on-the-job training in food safety.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold standards for customer service, cleanliness, sanitation, team relations, and department profitability.
Encourage employees to greet and engage with customers and lead by example in creating a welcoming atmosphere.
Assist customers with finding and reaching products and carrying heavy purchases.
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
Coordinate schedules, daily work plans, and department goals in partnership with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure product temperatures, storage procedures, and freshness standards are maintained to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.