Bakery Department Manager

Hy-Vee, Inc.•Quincy, IL

12d•$41,860 - $52,520

About The Position

The Bakery Department Manager leads the bakery department and is responsible for product quality, customer experience, team leadership, and department performance. The manager sets and maintains standards for customer service, cleanliness, sanitation, team relations, and profitability; builds a welcoming atmosphere; and assists customers with product selection and purchases. The role includes recruiting, hiring, training, supervising, and evaluating employees; addressing performance and disciplinary matters; coordinating schedules and daily work plans with store leadership; and overseeing department operations, including ordering, replenishment, pricing, invoicing, bookkeeping, sales analysis, promotions, displays, product freshness, inventory, and pre-orders. The manager also troubleshoots bakery equipment, coordinates maintenance, follows company policies and food-safety practices, and may assist in other store areas or special projects. The position is hands-on and fast-paced, with work in bakery and store areas that may involve temperature changes, damp conditions, standard equipment, electrical equipment, cleaning products, or solvents. Safety training is provided. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving varied factors.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming freight and merchandise.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

One or more years of related bakery or retail management experience preferred.
Completion of sanitation courses or on-the-job food-safety training is a plus.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable, and subject to applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Create a friendly and welcoming atmosphere by encouraging customer engagement and leading by example.
Help customers find and reach products, carry heavy purchases, and provide attentive service.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate employee scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Maintain proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.
Unload, lift, stock, and rotate incoming truck freight and merchandise.