Bakery Department Manager

Hy-Vee, Inc.•Knoxville, IA

11d

About The Position

The Bakery Department Manager leads the bakery team and oversees product quality, customer experience, department standards, and profitability. The manager builds a welcoming customer atmosphere, develops team relationships, and ensures bakery products meet freshness, storage, temperature, cleanliness, and sanitation standards. The role includes staffing and scheduling, employee supervision, department planning, ordering and replenishment, pricing, invoicing, bookkeeping, inventory, pre-orders, sales analysis, promotions, and displays. The manager also troubleshoots bakery equipment, coordinates maintenance, supports other store areas, and takes on special projects as needed. The role receives direction and support from store leadership and is accountable to the Store Director, Store Manager, and designated assistant managers.

Requirements

At least 18 years old.
High school diploma or equivalent.
Ability to provide outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including compensation, sales data, and inventory reports, discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

One or more years of related work experience.
One or more years of related bakery or retail management experience.
Completion of sanitation courses or on-the-job food safety training.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers and lead by example in creating a welcoming atmosphere.
Help customers find and reach products, carry heavy purchases, and provide helpful service.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure appropriate product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.