Bakery Department Manager

Hy-Vee•Des Moines, IA

About The Position

The Bakery Department Manager leads the bakery department and is responsible for product quality, customer experience, team leadership, and department performance. The manager establishes standards for customer service, cleanliness, sanitation, team relations, and profitability; creates a welcoming environment; and works with store leadership to coordinate schedules, daily work plans, and department goals. The role oversees ordering, replenishment, pricing, invoicing, bookkeeping, sales analysis, promotional planning, inventory, and product pre-orders. It also ensures products are stored and maintained at proper temperatures and freshness standards, troubleshoots bakery equipment, and coordinates maintenance. The manager recruits, hires, trains, supervises, and evaluates employees and handles performance and disciplinary matters. The position may assist in other store areas and take on special projects. Direction and support are provided by the District Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home. The role reports to the Store Director, Store Manager, and the listed Assistant Managers, and directly supervises department employees. This hands-on role involves standing and walking for extended periods, handling heavy items, and working in areas with temperature changes or damp conditions. It may involve standard bakery and store equipment, electrical equipment, cleaning products, or solvents. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

One or more years of related bakery or retail management experience preferred.
Completion of sanitation courses or on-the-job training in food safety is a plus.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers, lead by example, and help customers find, reach, and carry products.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate schedules, daily work plans, and department goals with store leadership.
Oversee department ordering, replenishment, pricing, invoicing, and bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.