Bakery Department Manager

Hy-Vee, Inc.•Des Moines, IA

11d

About The Position

The Bakery Department Manager leads the bakery department, setting standards for customer service, product quality, cleanliness, sanitation, team relations, and profitability. The manager creates a welcoming customer experience, leads and develops department employees, coordinates schedules and daily work plans, and works with store leadership on department goals. The role oversees department ordering, replenishment, pricing, invoicing, bookkeeping, sales analysis, ad projections, promotions, displays, inventory, and product pre-orders. It also ensures freshness, appropriate product temperatures and storage, and compliance with company policies and food-safety practices. The manager troubleshoots bakery equipment and coordinates maintenance, assists in other store areas, and may take on special projects. The position is hands-on in a fast-paced bakery environment that can involve temperature changes, damp conditions, bakery and store equipment, electrical equipment, cleaning products, or solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Nice To Haves

One or more years of related bakery or retail management experience preferred.
Completion of sanitation courses or on-the-job training in food safety is a plus.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers, lead by example, and create a friendly, welcoming atmosphere.
Assist customers with finding and reaching products and carrying heavy purchases.
Recruit, hire, train, supervise, and evaluate department employees; handle performance and disciplinary matters as needed.
Coordinate schedules and daily work plans and partner with store leadership on department goals.
Oversee department ordering, replenishment, pricing, invoicing, and bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure appropriate product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.
Unload, lift, stock, and rotate incoming truck freight and merchandise.