Bakery Department Manager

Hy-Vee•Waverly, IA

About The Position

The Bakery Department Manager leads the bakery department at Hy-Vee, overseeing product quality, customer experience, team performance, and department profitability. The manager sets standards for customer service, cleanliness, sanitation, team relations, and operations, and fosters a welcoming environment for customers and employees. The role includes managing department staffing and schedules, sales and promotions, inventory, product ordering, pricing, and bakery equipment. The manager also ensures products are handled, stored, and displayed safely and maintain freshness standards. The position is hands-on and fast-paced, with work in bakery and store environments that may involve temperature changes, damp conditions, standard bakery and store equipment, electrical equipment, cleaning products, or solvents. Safety training is provided. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen.

Nice To Haves

One or more years of related bakery or retail management experience.
Completion of sanitation courses or on-the-job training in food safety.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability.
Encourage employees to greet and engage customers and lead by example in creating a friendly, welcoming atmosphere.
Assist customers with finding products, reaching items, carrying heavy purchases, and other service needs.
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee department ordering, replenishment, pricing, invoicing, and bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.