Bakery Department Manager

Hy-Vee, Inc.•Newton, IA

About The Position

The Bakery Department Manager leads the bakery department and is responsible for product quality, customer experience, team leadership, department standards, and profitability. The manager creates a welcoming atmosphere, leads by example in customer service, and ensures customers can find and purchase bakery products easily. The role includes recruiting, hiring, training, supervising, and evaluating department employees; coordinating schedules, daily work plans, and goals with store leadership; and overseeing ordering, replenishment, pricing, invoicing, bookkeeping, inventory, and product pre-orders. The manager analyzes sales trends, prepares advertising projections, plans promotions and displays, and maintains freshness, temperature, and storage standards to minimize shrink. The position also involves troubleshooting bakery equipment, coordinating maintenance, maintaining compliance with company policies and hygiene standards, and assisting elsewhere in the store or on special projects as needed. This is a fast-moving, hands-on role that may involve temperature changes, damp conditions, bakery and store equipment, electrical equipment, cleaning products, or solvents. Safety training is provided. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Nice To Haves

One or more years of related bakery or retail management experience preferred.
Completion of sanitation courses or on-the-job food safety training is a plus.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage the team to greet and engage customers, and lead by example in creating a friendly, welcoming atmosphere.
Help customers find products, reach items, and carry heavy purchases.
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee department ordering, replenishment, pricing, invoicing, and bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.
Unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, operate material-handling equipment, safely use knives and blades, operate a cardboard baler or compactor, and perform repetitive dough-related motions.