Bakery / Deli Manager

Harps Food Stores•Dewey, OK

52d•Onsite

About The Position

The Bakery/Deli Manager is responsible for delivering exceptional customer service and managing department operations. This includes ensuring department readiness, staffing, supervision, financial goals, cleanliness, and safe equipment use. The role involves managing replenishment and inventory processes, maintaining merchandising and sales floor standards, overseeing fresh food preparation and production while adhering to food safety standards, and managing risk management/avoidance for the department. The manager is expected to be adaptable, a coach and mentor to their team, facilitate conflict resolution, and possess strong problem-solving and safety/quality orientation skills. Building relationships, conscientiousness, excellent customer service, integrity, modeling cultural values, professionalism, and a drive to take action are key aspects of how the role is performed. The ultimate goal is to support the company's mission by exceeding customer expectations in price, quality, freshness, service, and cleanliness.

Requirements

Must be at least 18 years of age.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 25 pounds without assistance.
Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight.
Stands and/or walks continuously throughout shift.
Visually locates merchandise and other objects, as well as verifies information, often in small print.
May be exposed to inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to allergens such as latex, eggs, nuts, soy and wheat.
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check.

Nice To Haves

High school diploma or G.E.D. equivalent preferred.
Prefer one year previous work supervisory experience in bakery, restaurant, or food service operation.
Occasionally required to squat, kneel and climb.
Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.

Responsibilities

Manage bakery/deli department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Manage replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Manage merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department zoning procedures.
Manage fresh food preparation and production including maintaining food safety standards, food preparation and production requirements, cool standards and maintaining service counters.
Monitor, manage and be responsible for department’s execution of all employee, customer and equipment safety programs, standards and training requirements.
Proactively manage and monitor departments potential risk liability and take immediate action to avoid any negative consequences.
Facilitate the resolution of conflict between others.
Clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
Initiate, develop, and foster relationships with others.
Demonstrate responsible behavior, thoroughness of work, and dependability.
Consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Understand what delivering more than expected means in regards to great customer service.
Remove any barriers impeding customer service.
Actively look for ways to help others by following our SMILE Program guidelines.
Demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics.
Act consistently in accordance with values that are consistent with those of the organization.
Model high standards of behavior for others through personal actions and commitment to the organization.
Hold self accountable by demonstrating a “no excuses” approach to own attitude, performance, and results.
Work in the best interest of Harps even when it involves putting individual needs aside.
Act on own initiative without being prompted.
Handle problems with minimal guidance.
Make things happen and take action quickly.
Anticipate and recognize customer needs and remain dedicated exceeding customer expectations.
Use customer information to improve products and services.
Continually strive to improve customer satisfaction.
Encourage an atmosphere of teamwork by own actions.
Support others, facilitate their work, and defend them when appropriate.
Encourage cooperation and trust within a group.
Show a high concern for the rights, values, and worth of others.
Treat others fairly and consistently.
Give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Strive daily to exceed customers’ expectations in an effort to support the Harps’ Mission Statement.