Bakery/Deli Clerk

Kroger•Imlay City, MI

About The Position

The Bakery/Deli Clerk prepares and packages bakery and deli products, assists customers with product selection and requests, and helps maintain product quality, freshness, inventory, and food safety. The role supports department sales and profit goals, maintains a safe and clean environment, and contributes to an excellent customer experience. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety, and works cooperatively with customers and associates in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous bakery or deli experience is helpful.
Previous retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, cooking instructions, and food temperature logs.
Offer samples, explain specials, recommend products, and answer customer questions about products and store locations.
Provide fresh products and appropriate portion sizes to customers while helping prevent shrink.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Report product ordering or shipping discrepancies and inventory concerns to the department manager.
Stay informed about current, future, seasonal, and special advertisements and maintain knowledge of department products.
Promote trust and respect among associates and help create a welcoming, appreciative customer environment.
Follow food safety regulations and guidelines and comply with safety procedures; identify and report unsafe conditions.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and seek assistance when needed.
Handle customer and business information honestly and with integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.