Bakery/Deli Clerk

The Kroger Co.•Jackson, OH

12d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in achieving department sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service from associates, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for safety. The clerk prepares bakery and deli products to customer specifications, offers samples, provides product recommendations and information about specials, and ensures customers receive fresh products in appropriate portions. The role also prepares, packages, labels, stocks, and inventories products and ingredients; checks freshness and sell-by dates; follows recipes, cooking instructions, food-temperature logs, and food-safety requirements; and uses department equipment according to company guidelines. The position involves maintaining product and equipment conditions, monitoring inventory and temperature records, reporting discrepancies and maintenance needs, and supporting a welcoming store environment. The clerk works cooperatively in a fast-paced and sometimes stressful setting, handles conflict constructively, follows directions, and provides direct support to minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples to help customers discover products or answer inquiries.
Inform customers about bakery and deli specials, recommend items, and answer product questions.
Provide fresh products in the requested portion size, or as close as possible, to prevent shrink.
Use bakery and deli equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and a Robot Coupe.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering and shipping discrepancies to the department manager and note inventory discrepancies.
Understand the store layout and locate products for customers.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming, appreciative environment for customers.
Follow food-safety regulations, safety procedures, and company guidelines; identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed.
Provide support through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.