Bakery/Deli Clerk
About The Position
The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean department that encourages customers to return. The role supports the department manager in meeting sales and profit goals and maintaining quality assurance standards. The clerk promotes the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer requests; maintains product freshness and proper portion sizes; and follows recipes, cooking instructions, food temperature logs, and food safety guidelines. The position also involves using department equipment according to company guidelines, assisting customers with product information and recommendations, monitoring inventory and product quality, and reporting discrepancies or equipment issues to management. The role requires working cooperatively in a fast-paced and sometimes stressful environment, handling conflict constructively, following directions, and assisting customers and community members, including minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Knowledge of basic math.
- Ability to obtain a current food handlers permit once employed.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Bakery or deli experience is helpful.
- Retail experience.
- Previous customer service experience.
Responsibilities
- Prepare bakery and deli items according to customer requests using proper equipment.
- Offer product samples and inform customers about bakery and deli specials.
- Provide fresh products in the correct portion sizes to help prevent shrink.
- Recommend bakery or deli products and answer customer questions about products throughout the store.
- Use bakery and deli equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
- Prepare food according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
- Prepare, package, label, and inventory ingredients and merchandise.
- Check product freshness and sell-by dates, taking appropriate action when needed.
- Label, stock, and inventory department merchandise; monitor inventory and stocking conditions and note discrepancies.
- Report product ordering and shipping discrepancies to the department manager.
- Maintain knowledge of the store layout, department products, seasonal offerings, and special advertisements.
- Maintain proper temperatures in cases and coolers and keep temperature logs.
- Promote trust and respect among associates and help create a welcoming customer environment.
- Follow food safety regulations, safety procedures, and company guidelines; identify unsafe conditions and notify store management.
- Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
- Notify management of customer or employee accidents.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
- Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
