Bakery/Deli Clerk

The Kroger Co.•Anna, IL

12d

About The Position

The Bakery/Deli Clerk provides exceptional customer service while maintaining a safe, clean department and supporting sales, profit, and quality-assurance goals. The role prepares, packages, labels, stocks, and inventories bakery and deli merchandise; fulfills customer requests; and helps customers identify products and specials. The clerk follows food-safety rules, cooking instructions, temperature logs, and company equipment guidelines, and supports a welcoming environment rooted in respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested portions and recommend items that meet customers’ needs.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Prepare foods according to cooking instructions and temperature logs; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product freshness and sell-by dates, and take appropriate action.
Report ordering and shipping discrepancies and note inventory or stocking discrepancies to the department manager or appropriate management.
Maintain proper case and cooler temperatures and maintain temperature logs.
Understand the store layout, locate products for customers, stay current on advertisements, and maintain product knowledge to answer questions and make suggestions.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict reasonably and cooperatively; act honestly with customer and business information; and follow directions or seek assistance when needed.
Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.