Bakery/Deli Clerk

The Kroger Co.•Davison, MI

11d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for safety. The position involves preparing, packaging, labeling, stocking, and inventorying bakery and deli products; helping customers select products; and following food safety, quality, and equipment-use guidelines.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the requested quantities and recommend items that meet customers’ needs.
Use bakery and kitchen equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product freshness and sell-by dates and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Understand the store layout and help customers locate products; maintain knowledge of department products, promotions, seasonal items, and special advertisements.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers by answering questions about products in the department and store.
Follow food safety regulations and guidelines, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict reasonably and cooperatively; act honestly and with integrity; follow directions and seek assistance when necessary.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.