Bakery/Deli Clerk

The Kroger Co.•Swanton, OH

12d

About The Position

The Bakery/Deli Clerk prepares bakery and deli products, serves customers, and helps maintain department quality, food safety, cleanliness, and inventory standards. The role supports the department manager in meeting sales and profit goals and encourages associates to provide excellent customer service. The clerk is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and concern for safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in requested quantities and recommend items based on customer needs.
Use bakery and kitchen equipment according to company guidelines and properly follow cooking instructions and food temperature logs.
Measure, prepare, and mix ingredients according to recipes; package, label, and inventory ingredients and merchandise.
Check product freshness and sell-by dates, taking appropriate action when needed.
Label, stock, and inventory department merchandise; identify inventory or stocking discrepancies and report ordering or shipping discrepancies to the department manager.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Answer customer questions, help customers locate products, and stay informed about products, seasonal offerings, and special advertisements.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food safety regulations and guidelines, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for maintenance needs and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act honestly with customer and business information, and follow directions or seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.