Bakery/Deli Clerk

The Kroger Co.•Piqua, OH

12d

About The Position

The Bakery/Deli Clerk prepares and sells bakery and deli products while creating an outstanding customer experience. The role helps maintain a safe, clean, and welcoming department, supports the department manager in meeting sales and profit goals, and monitors quality assurance standards. The clerk is expected to uphold the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested portion sizes and recommend items based on customers’ needs.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering and shipping discrepancies to the department manager and note inventory discrepancies.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Answer customer questions, help locate products, and stay current on products, seasonal items, and advertisements.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food safety regulations and guidelines, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report repairs to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.