Bakery/Deli Clerk

The Kroger Co.•Medford, OR

13d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean, welcoming department. The role supports the department manager in achieving sales and profit goals and maintaining quality assurance standards, while promoting the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer orders with appropriate portion sizes; checks product freshness and sell-by dates; and follows recipes, food-temperature logs, and cooking instructions. The position uses department equipment according to company guidelines and adheres to food-safety and safety procedures. The clerk answers customer questions, offers samples, recommends products, communicates specials, and stays informed about products, store layout, and advertisements. The role also involves monitoring inventory and temperatures, reporting discrepancies or equipment issues, and cooperating with associates in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the quantities or portion sizes customers order, helping prevent shrink.
Recommend bakery and deli items and answer customer questions about products throughout the store.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients using recipes and kitchen utensils.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise; monitor stocking conditions and report inventory discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers.
Stay current with present, future, seasonal, and special advertisements and maintain product knowledge.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Support and assist minors, individuals with special needs, and older adults through direct interaction.
Perform the essential functions of the position with or without reasonable accommodation.