Bakery/Deli Clerk

Kroger•Medford, OR

12d

About The Position

The Bakery/Deli Clerk prepares and packages bakery and deli products, serves customers, and helps maintain the department’s quality, food safety, inventory, and cleanliness standards. The role supports the department manager in meeting sales and profit goals and encourages associates to provide excellent customer service. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Bakery or deli experience.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, cooking instructions, and food temperature logs.
Offer product samples, explain department specials, recommend products, answer customer questions, and help customers locate items.
Provide fresh products in the portions customers request, or as close as possible, to help prevent shrink.
Use bakery and kitchen equipment according to company guidelines and inspect equipment for maintenance needs.
Measure and mix ingredients; prepare, package, label, stock, and inventory products and ingredients.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Maintain required temperatures in cases and coolers and keep temperature logs.
Report product ordering or shipping discrepancies and inventory concerns to the department manager.
Stay current on products, store layout, seasonal items, and current and upcoming advertisements.
Follow food safety regulations and guidelines, and comply with safety procedures; identify unsafe conditions and notify management.
Notify management of customer or employee accidents.
Promote trust and respect among associates and help create a welcoming customer environment.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict constructively and handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.