Bakery/Deli Clerk

Kroger•Knoxville, TN

12d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and in monitoring quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The position prepares and packages bakery and deli products, serves customer requests, maintains product freshness and inventory, and follows food safety, temperature, and equipment-use requirements. It also involves answering customer questions, making product recommendations, maintaining a welcoming department, and cooperating with associates in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend bakery and deli products and help customers locate items throughout the store.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and a Robot Coupe.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Stay current on present, future, seasonal, and special advertisements, and maintain knowledge of products sold in the department.
Promote trust and respect among associates and help customers feel welcome, important, and appreciated by answering questions.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.