Bakery/Deli Clerk

The Kroger Co.•Ligonier, PA

13d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean department that encourages customers to return. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk follows the Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The clerk prepares, portions, packages, labels, stocks, and inventories bakery and deli products; checks product freshness and quality; follows recipes, cooking instructions, food-temperature logs, and food-safety requirements; and operates department equipment according to company guidelines. The role also assists customers with product questions, recommendations, samples, specials, and locating items, while monitoring inventory and department conditions. The clerk follows safety procedures, reports hazards, accidents, equipment issues, and ordering or shipping discrepancies, and works cooperatively in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate bakery equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend bakery and deli items and answer customer questions about products sold in the department and store.
Operate bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Prepare food according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and stocking conditions and note discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and help customers locate products.
Stay current with present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.