Bakery/Deli Clerk

The Kroger Co.•Mableton, GA

13d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps create a safe, clean, welcoming environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitors quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others' safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer requests; maintains product freshness and correct portions; and follows recipes, cooking instructions, temperature logs, and food safety requirements. The role includes helping customers discover products, explaining specials, making recommendations, and answering questions about items throughout the store. The position also involves maintaining equipment and department conditions, reporting inventory or shipping discrepancies and equipment repair needs, following safety procedures, and working cooperatively in a fast-paced and sometimes stressful environment. The clerk must be able to perform the essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested or closest practical portion size to reduce shrink.
Recommend bakery and deli products and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager and note inventory discrepancies.
Stay current with present, future, seasonal, and special advertisements, and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and complete temperature logs.
Promote trust and respect among associates and contribute to a welcoming customer environment.
Follow food safety regulations and guidelines and comply with safety procedures.
Identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.