Bakery/Deli Clerk

The Kroger Co.•Knoxville, TN

13d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy and the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products and ingredients; fulfills customer requests; and helps customers choose products. The position requires following recipes, cooking instructions, food temperature logs, food safety rules, and equipment guidelines. The clerk checks freshness and sell-by dates, monitors inventory and equipment conditions, and reports discrepancies, safety concerns, accidents, and repair needs to management. The position also involves answering customer questions, maintaining product knowledge, and working cooperatively in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested portion sizes and recommend items to customers.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report ordering and shipping discrepancies and inventory discrepancies to the department manager.
Understand the store layout and help customers locate products.
Stay current with present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers by answering questions about products throughout the store.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance and notify management of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.