Bakery/Deli Clerk

Kroger•Henderson, TX

12d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk follows the company's Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others' safety. The position prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer requests; maintains product freshness and appropriate portions; and uses department equipment according to company guidelines. The clerk follows recipes, cooking instructions, food safety requirements, and temperature-monitoring procedures. The role also helps customers find and select products, communicates current specials, and supports a welcoming environment. The clerk works cooperatively in a fast-paced environment, follows directions, reports problems and unsafe conditions, and supports customers and associates, including minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic mathematics.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products and appropriate portions to fulfill customer orders and help prevent shrink.
Recommend bakery or deli products and answer customer questions about products and their location in the store.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients using recipes.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product freshness and sell-by dates, and take appropriate action.
Report ordering or shipping discrepancies and inventory concerns to the department manager.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain appropriate temperatures in cases and coolers and keep temperature logs current.
Promote trust and respect among associates and help customers feel welcome and appreciated.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and report repair needs to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and act honestly with customer and business information.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.