Bakery/Deli Clerk

The Kroger Co.•South Lyon, MI

12d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer requests; recommends products; and provides samples and information about specials. The role checks freshness and sell-by dates, follows recipes and cooking instructions, maintains food and equipment temperatures and logs, and complies with food safety and safety procedures. The clerk also responds to customer questions, monitors inventory and product quality, reports discrepancies and equipment problems, and works cooperatively in a fast-paced environment. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, food temperature logs, and cooking instructions.
Offer samples, inform customers about specials, recommend products, and answer questions about products and the store.
Provide fresh products in the correct portion sizes to help prevent shrink.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain a welcoming environment and promote trust and respect among associates.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.