Bakery/Deli Clerk

Kroger•Mableton, GA

12d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean, and welcoming environment. The role supports the department manager in meeting sales and profit goals while monitoring quality standards and embracing the Customer 1st strategy. The clerk is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The position prepares bakery and deli items to customer specifications, follows recipes and food-safety requirements, maintains product freshness and quality, and handles department merchandise and inventory. It also involves informing customers about products and specials, making recommendations, and assisting customers throughout the store. The clerk works cooperatively in a fast-paced environment, follows safety and maintenance procedures, and may support minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Previous customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct portion sizes to minimize shrink.
Recommend bakery and deli items and answer customer questions about products and their location in the store.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and report discrepancies or ordering and shipping issues to the department manager.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and seek assistance when needed.
Handle customer and business information honestly and with integrity.
Provide direct support and assistance to minors, individuals with special needs, and older adults.