Bakery/Deli Clerk

Kroger•Sun Prairie, WI

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean, and welcoming department. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk prepares, packages, labels, stocks, and inventories bakery and deli merchandise; serves customers; and follows food safety, equipment-use, and workplace safety procedures. The position requires working cooperatively in a fast-paced environment and providing support to customers with varied needs. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, food temperature logs, and cooking instructions.
Offer product samples, inform customers about specials, recommend products, answer questions, and help customers locate items.
Provide fresh products in correct or close-to-ordered portion sizes to help prevent shrink.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Stay current on present, future, seasonal, and special advertisements, and maintain knowledge of department products.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act honestly and with integrity, and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Support the department manager in meeting sales, profit, and quality assurance goals.