Bakery/Deli Clerk

The Kroger Co.•North Ogden, UT

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean department that encourages customers to return. The role assists the department manager in meeting sales and profit goals and in monitoring quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; serves customer requests with appropriate portions; and helps customers choose products by answering questions, offering samples, and sharing information about specials. The role follows recipes, cooking instructions, food-temperature logs, food-safety regulations, and equipment-use guidelines. It also monitors product freshness and inventory, reports discrepancies and equipment issues, and follows safety procedures. The clerk works cooperatively in a fast-paced environment and supports customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills (also listed as a desired previous job experience).

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested or an appropriate portion size to help prevent shrink.
Recommend bakery and deli products and answer customer questions about items sold in the department and store.
Use bakery and kitchen equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and a Robot Coupe, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering and shipping discrepancies to the department manager and note inventory discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Stay current on present, future, seasonal, and special advertisements; maintain product knowledge and help customers locate items.
Promote trust and respect among associates and help create a welcoming customer environment.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.