Bakery/Deli Clerk

The Kroger Co.•Dunwoody, GA

12h

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares, portions, packages, labels, stocks, and inventories bakery and deli products and ingredients. It uses department equipment and follows recipes, cooking instructions, food-temperature logs, food-safety rules, and company guidelines. The clerk checks product freshness and sell-by dates, maintains proper temperatures in cases and coolers, and reports inventory or ordering discrepancies and equipment repair needs. The clerk assists customers by answering questions, recommending products, offering samples, explaining specials, and helping locate products. The role also supports a cooperative and respectful workplace, follows safety procedures, and provides direct assistance to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery and deli items and answer customer questions about products throughout the store.
Use bakery and deli equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor stock conditions and note discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Maintain knowledge of the store layout, products, seasonal items, and current and upcoming advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming customer environment.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and nonconfrontationally.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.