Bakery/Deli Clerk

Kroger•Carrollton, GA

13d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment. The role assists the department manager with sales and profit goals and monitors quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The position prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer requests; maintains product freshness and proper portions; and follows recipes, cooking instructions, food-temperature logs, and food-safety requirements. The clerk uses department equipment according to company guidelines, maintains equipment and temperature records, and reports product discrepancies, unsafe conditions, accidents, and repair needs. The role also helps customers find products, answers questions, makes recommendations, and works cooperatively with associates and customers in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic mathematics.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the requested or closest appropriate portion size to help prevent shrink.
Recommend bakery or deli items and answer customers’ questions about products throughout the store.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; report ordering or shipping discrepancies to the department manager.
Maintain awareness of inventory and stocking conditions and note discrepancies.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Stay current with present, future, seasonal, and special advertisements; maintain knowledge of department products.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food-safety regulations and guidelines and comply with safety procedures; identify and report unsafe conditions to store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and follow directions while seeking assistance when needed.
Handle customer and business information with honesty and integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.